The following Terms and Conditions apply to all bookings. We kindly ask that you take a moment to read them prior to making a Booking. The Company enters into this Agreement as principal for Bookings made for Colthrop Manor Ltd.. In these Terms and Conditions the following definitions apply:
“The Agreement” is your Booking Confirmation and the Terms and Conditions; “The Company” is Colthrop Manor Ltd; “The Premises” is the premises for which your Booking is made: Colthrop Manor, RG18 4NF “The Booking(s)” includes accommodation, meals and any event bookings made for; “The Guest(s)” is the person, company, organisation or other body responsible for making the Booking;
Bookings Guests may book in advance or on arrival. Rooms are subject to availability and the Company reserves the right to refuse any Booking for good reason. The Guests are required to provide credit card details or pay a deposit or fully prepay at the time of the Booking or on arrival at The Premises.
Charges The prices displayed on the website are our standard room only rates per night. Meals are included only if specified. A minimum length of stay, deposit, cancellation charge and other conditions may apply to certain rates, as specified.
Payment You will be asked to provide a credit card (or debit card) at the time of the Booking to secure your reservation. Where a deposit or full payment is required in advance; by Booking you are authorising the debiting of the card provided. We accept the following methods of payment: Credit Cards: MasterCard, Visa, Debit Cards: Visa / Delta and Visa / Electron. The Guest must pay all outstanding charges on departure from the premises.
Cancellation/ Non-Arrival 14 days notice is required for any cancellation or alteration of the bookings. Cancellation and non-arrival charges apply after this time and will be charged to the credit / debit card supplied at the time of booking. The Company reserves the right to charge for the whole period booked if the above cancellation requirements are not met.
Change of Booking Details Reservations may be amended in line with the Booking conditions accepted at the time of the original reservation/s. Changes may be made subject to those conditions and any deposit / prepayment held is subject to those booking terms at the time of the original reservation.
Where the Booking permits, any change to the arrival date, departure date or room type is subject to availability at the time the change is requested and may result in a possible rate change.
Arrival and Departure Guests may check-in at any time from 4:00 pm on the day of arrival. All rooms that have been secured by credit / debit card or prepaid at the time of booking will be held until 10.00 am on the following day.
On the day of departure we kindly ask all guests to vacate their rooms by 10.00 am (unless a later departure is stated as part of your booking). Late check-out after this time can be requested subject to availability and will be charged at an hourly rate at the discretion of the Company.
Insurance The Company’s liability where accommodation is booked for Guest belongings is generally limited under the Hotel Proprietors Act 1956.
The Company maintains appropriate insurance cover where the Colthrop Manor Ltd. is liable for any injury or loss or damage suffered by our Guests.
If you have a problem In the unlikely event that you have a problem during your stay please bring it to the attention of the management straight away to ensure that we have the opportunity to rectify things for you.
If you are not satisfied that the issue has been resolved fully, please submit details in writing as soon as possible to Customer Services Colthrop Manor Ltd., Bath Road, Thatcham, RG18 4NF, United Kingdom.
Use of Personal Information Please refer to our separate policy statement at the bottom of this page.
Liability (i)This clause sets out the entire financial liability of the Company (including any liability for the acts or omissions of its employees, agents, consultants and subcontractors) to the Guest in respect of:
any breach of this Agreement; and
any representation, statement or tortious act or omission (including negligence) arising under or in connection with this Agreement.
(ii)All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from this Agreement.
(iii) Nothing in this Agreement limits or excludes the liability of the Company:
for death or personal injury resulting from negligence; or
for any damage or liability incurred by the Guest as a result of fraud or fraudulent misrepresentation by the Company.
(iv) Subject to clause (ii) and clause (iii) and the Company shall not be liable for any special, indirect, consequential or pure economic loss including but not limited to loss of profits, loss of business; depletion of goodwill and/or similar losses.
the Company’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of this Agreement shall be limited to the value of the Agreement.
(v)The Company does not accept liability for loss or damage to any object, equipment, furniture, stock or any other property brought onto the premises by the Guest or persons authorised by the Guest.
The Company will endeavour to assist Guests with storage of their equipment etc. but it excludes liability for the loss or damage of those items.
Hotel Proprietors Act 1956 This Agreement does not affect any rights, which the Guest may have under the Hotel Proprietor’s Act 1956, where this act applies
Force Majeure The Company shall not be in breach of this Agreement if it does not provide the services under this Agreement due to the following circumstances:
Fire, lighting, explosion, riot, civil commotion, malicious damage, extreme weather conditions, storm, flood, burst pipes, earthquake , terrorism and the B&B being damaged or destroyed.
Postal bookings which do not reach the Company
Breakdown of machinery, or any failure to supply the property with gas, electricity, water and so on, outside the control of the Company.
If any of the above occurs the Company will do its best to avoid any inconvenience to you or your Guests.
Assignment The Company shall have the ability to assign, subcontract or transfer any of its rights or obligations under the Agreement as it sees fit.
Third Party Rights None of the terms of the Agreement are intended to be enforceable by any third party nor is it intended that this Agreement will confer any right on any person pursuant to the Contracts (Rights of Third Parties) Act 1999.
Variation No variation of this Agreement shall be valid unless it is in writing and signed by, or on behalf of, each of the parties.
Waiver Failure to exercise, or any delay in exercising, any right or remedy provided under this Agreement by law to the Company shall not constitute a waiver of that (or any other) right or remedy, nor shall it preclude or restrict any further exercise of that (or any other) right or remedy.
Severance If any provision of the Agreement (or part of any provision) is found by a court to be invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed not to form part of this Agreement, and the validity and enforceability of the other provisions of this Agreement shall not be affected.
Right of Set Off The Company shall have the ability to deduct any sums owed to it by the Guest against any sums it owes whether any such sum is present or future (whensoever arising), liquidated or unliquidated, under this Agreement or not. Any exercise by the Company of its rights under this clause shall be without prejudice to any other rights or remedies available to it under this Agreement or otherwise.
Jurisdiction The Agreement shall be governed by the laws of England and the Courts of England shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this Agreement or its subject matter or formation
Web Site Information While all reasonable efforts have been taken to ensure the accuracy of information on this website the Company do not accept responsibility for errors or omissions and reserve the right to amend, cancel or vary any of the arrangements featured on this site without notice. Please note that in certain circumstances, generic photographic images have been used to represent the general style of a particular product or service.
The content of this website is the copyright of the Company, and may not be copied, reproduced, published, distributed or amended for any other purpose without our prior written consent.
Trade marks used on the website are the property of the respective Owners. Hyperlinks to third party websites are provided for your convenience. We cannot accept responsibility for the content or use of third party sites.
This site is operated by Colthrop Manor Ltd., Bath Road, Thatcham, RG18 4NF, United Kingdom.
Information that we may collect from you We may collect and process the following personal information about you in relation to our website:
information that you provide by filling in forms on our website. This includes information provided at the time of :
if you contact us through our general enquiry form, we may keep a record of that correspondence;
information that you provide when completing surveys that we use for research purposes;
details of transactions (including details of payment cards used) that you carry out through our website;
details of your visits to our website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and/or the resources that you access; and
information that you provide when you enter a competition or promotion, and,
when you report a problem with our website,
Use of personal information We process personal information about you in relation to our website for the purposes of:
providing you with our services;
dealing with your booking, enquiries and other requests;
administering your booking and other services;
tailoring our services to your requirements and preferences;
direct-marketing products and services, advising you of news and industry updates, events, promotions and competitions, reports and other information and carrying out market research campaigns;and
providing you with information about other products, special offers and services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes. This may include products and services made available by selected partners and any member of our group of companies.
Information that you enter into our booking forms Information that you enter into our booking forms may be collected and stored briefly by us so that we may contact you in relation to the nature of your enquiry/attempted transaction. This may be used to send operational emails to you to respond to the enquiry or to enquire as to why the transaction was not completed. We will not use this information for any other purpose, we will not store it for longer than necessary and we certainly will not share it with any other company. Our aim is simply to provide you with the highest level of service that we can.
Marketing Our website provides you with the opportunity to opt out of receiving written promotional and marketing information or to opt in to receiving electronic marketing information. We will usually inform you (before collecting your information) if we intend to use your information for marketing purposes or if we intend to disclose your information to any third party for such purposes.
You can exercise your right to prevent such processing by selecting the appropriate opt in/opt out button each time you submit a form containing your personal details on our website. You can also exercise the right at any time by sending us an email at email@example.com with your name, email address and state that you want to “unsubscribe” from our email communications.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Disclosure of your personal information We will not sell your personal information to third parties without your prior consent. We may disclose your personal information to: any member of our group of companies, which includes our subsidiaries, our ultimate holding company and its subsidiaries; successors in title to our business; to suppliers and external agencies we engage to process information on our behalf; to third parties (including, but not limited to, professional indemnity insurers, brokers, auditors and other professional advisors); and where disclosure is required by law or any regulatory authority.
Apart from where disclosure is required by law or any regulatory authority, we will only disclose your personal information to our selected business partners and service providers:
for the purpose of administrating your requests and any booking;
for providing other services which you have requested; and
to communicate an offer of other goods and services, with your prior consent.
The internet Given that the internet is a global environment, using the internet to collect and process personal information necessarily involves the transmission of information on an international basis. Therefore, by browsing our website and communicating electronically with us, you acknowledge and agree to our processing of personal information in this way.
The transmission of information via the internet is not completely secure. Although we do our best to protect personal information, we cannot guarantee the security of your information transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access or processing. For additional peace of mind, credit card details are not recorded on our website when booking a room.
Access to information You have a right to access personal information that we hold about you or to obtain a copy of it. Any access request may be subject to a fee (not to exceed £10) towards our costs in providing you with details of the information that we hold about you. We may ask you to verify your identity and for more information about your request. To obtain a copy of the personal information that we hold about you, please email us at firstname.lastname@example.org
Contact If you have any requests or queries concerning your personal information or any queries with regard to our practices, please contact us at email@example.com
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